Shipping Policy

Last Updated: 2023

Thank you for choosing Optimum Bicycles! This Shipping Policy outlines the details of our shipping practices to ensure a smooth and transparent experience for our valued customers. Please read this policy carefully to understand how we handle shipping and delivery of our products.

Shipping Methods and Timeframes

Shipping Methods: We offer various shipping methods for your convenience, including standard and expedited options. The available shipping methods will be displayed during the checkout process.

Processing Time: Once your order is placed and payment is confirmed, it will undergo processing before shipment. Processing times may vary based on product availability and order volume. Please refer to the product page or your order confirmation for estimated processing times.

Shipping Time: Shipping timeframes depend on the shipping method you choose and your location. Standard shipping usually takes 7-15 business days, while expedited shipping can take 15-30 business days. Please note that these timeframes are estimates and may vary due to unforeseen circumstances.

Shipping Costs

Shipping costs are calculated based on the shipping method, destination, and the total weight and dimensions of your order. The exact shipping cost will be displayed during the checkout process before you finalize your purchase.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the progress of your delivery.

Delivery

Delivery Address: Please ensure that the shipping address you provide during checkout is accurate and complete. We cannot be held responsible for delays or misdelivery resulting from incorrect address information.

Delivery Attempts: Our shipping partners will attempt to deliver your order to the provided address. If you are not available to receive the package, they may leave a delivery notice or attempt redelivery based on their policies.

Receiving the Package: Upon receiving your package, please inspect it for any signs of damage. If you notice any damage to the packaging or product, please contact our customer service within 15 days of delivery for assistance.

International Shipping

For international orders, please be aware that customs duties, taxes, and fees may apply upon importation. These charges are the responsibility of the recipient and may vary depending on the destination country’s regulations.

Order Changes and Cancellations

Changes to orders or cancellations may be possible within a limited timeframe after placing your order. Please contact our customer service as soon as possible if you need to make changes or cancel your order.

Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please contact us at support@optimumbicycles.com.

By placing an order with Optimum Bicycles, you acknowledge that you have read and understood our Shipping Policy and agree to its terms.