We want you to be completely satisfied with your purchase from Optimum Bicycles. This Refund and Return Policy outlines the procedures and guidelines for requesting refunds and returning products. Please read this policy carefully to understand your options and rights.
Damaged or Defective Products: If you receive a product that is damaged during shipping or is defective, please contact our customer service within 15 days of receiving the item. We will arrange for a replacement or a full refund, including shipping costs.
Wrong Item Shipped: If you receive the wrong product due to our error, please contact us within 15 days of receiving the item. We will arrange for the correct item to be sent to you or provide a full refund, including shipping costs.
Change of Mind: If you change your mind about a product you’ve purchased, you may be eligible for a return within 15 days of receiving the item. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Return shipping costs will be your responsibility.
Incorrect Size or Fit: If you ordered a product and it doesn’t fit as expected, you may be eligible for a return within 15 days of receiving the item. The product must be unused, in its original packaging, and in the same condition as when you received it. Return shipping costs will be your responsibility.
Contact Us: To initiate a return or request a refund, please contact our customer service at [contact information]. Provide your order number, details about the product, and the reason for the return.
Return Authorization: Our customer service team will provide you with instructions for returning the product and, if applicable, issue a return authorization code.
Packaging: Pack the product securely in its original packaging, along with any accessories or documentation. Include the return authorization code on the package.
Return Shipping: Ship the product back to us using a trackable shipping method. You are responsible for return shipping costs unless the return is due to a damaged, defective, or wrong item.
Inspection and Refund/Exchange: Once we receive the returned item, we will inspect it to ensure it meets our return eligibility criteria. If the return is approved, we will process your refund or exchange within 15 business days.
Certain items are non-returnable for hygiene or safety reasons, including but not limited to helmets, protective gear, and intimate apparel. Please check the product listing for information on whether an item is returnable.
If you have any questions about our Refund and Return Policy or need assistance with a return, please contact us at contact@optimumbicycles.
By making a purchase from Optimum Bicycles, you acknowledge that you have read and understood our Refund and Return Policy and agree to its terms.